Fair, transparent rules for everyone.

Great British Holidays (the “Platform”) is an online noticeboard operated in the United Kingdom that lets private owners of caravans located at the Butlins Skegness holiday park (“Advertisers”) publish adverts for their caravans, and lets holidaymakers (“Hirers”) browse those adverts and contact the Advertiser directly.

The Platform is not affiliated with Butlins™. By using the Platform you agree to these Terms and to our Privacy Policy.

We do:

• Provide the platform where Advertisers publish listings.
• Collect a fee from Advertisers for publishing their listing (see section 4).
• Manually review each new listing before it goes live in order to reduce fraud.
• Forward enquiries from Hirers to the relevant Advertiser.

We do not:

• Handle any money for the booking itself. Rent, deposits, damage deposits, and refunds are agreed and paid directly between the Hirer and the Advertiser.
• Guarantee that any caravan is as described, available on requested dates, or fit for purpose. The Advertiser is solely responsible for their listing content.
• Act as agent, letting agent or booking agent for any Advertiser or Hirer.
• Take any part in disputes between Hirers and Advertisers, other than to provide records of enquiries submitted via the site if reasonably requested.

• You must be at least 18 years old and legally entitled to hire out the caravan you list.
• You must provide your genuine home postal address at sign-up. This is used to verify your identity and, if necessary, to help resolve disputes. It is not shown publicly.
• All information you publish must be accurate, honest and current, including photos, plot number, sleep capacity, amenities and any prices you choose to display.
• You are responsible for keeping your availability calendar up to date and for responding promptly to enquiries.
• You must comply with all applicable laws, including tax law, gas safety, electrical safety, and any park rules set by Butlins Skegness.
• You must not use the Platform to list any caravan you do not own or have permission to hire out. Doing so may amount to fraud and we will cooperate with law enforcement.
• You must not use the Platform to advertise anything other than a specific caravan for hire at Butlins Skegness.
• You are responsible for all bookings, deposits, cleaning, keys, complaints and refunds relating to any booking made off the back of your listing.

Standard listing fee: £30 per 12 months. As a launch promotion, the first 25 listings on the Platform get their initial 12 months free; renewals from month 13 onwards are charged at the standard fee.

Optional upgrades:

• Featured — £15 for 30 days; boosted placement in search and homepage carousel; limited slots.
• Premium — £35 for 30 days; top-of-page placement and homepage hero spotlight; limited slots.

All fees are one-off payments in GBP and are processed by Stripe. Prices are quoted inclusive of VAT where applicable.

Refund policy: listing fees are non-refundable once the listing has been reviewed by us, except where required by consumer law. If we reject your listing at review, you may re-submit it after edits at no additional charge; if you choose not to re-submit, we will refund the fee in full within 14 days.

Booking payments (rent, deposit, damage deposit) are not handled by the Platform. They are a private matter between the Advertiser and the Hirer.

Every new listing (and every paid upgrade for a not-yet-verified account) enters a queue for manual review. We may:

• Ask you to provide proof of ownership of the caravan or of the letting rights.
• Ask you to correct information that appears inaccurate.
• Reject a listing and provide a reason. You may edit and resubmit.
• Remove or suspend a listing at any time if we have reasonable grounds to believe it breaches these Terms or the law.

• You must be at least 18 years old to submit an enquiry or book a caravan.
• Any booking you make is a private contract between you and the Advertiser. Terms, price, deposit and cancellation are set by them.
• Do not submit false enquiries or spam.
• You are responsible for reading the Advertiser's own terms (if any) before paying them any money.

If something goes wrong with a booking, please raise it with the Advertiser directly first. If you believe the Advertiser has committed fraud you may contact us at help@greatbritishholiday.co.uk and we will cooperate reasonably with you and the authorities.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot lawfully be excluded.

Subject to that, we provide the Platform on an “as-is” basis. To the maximum extent permitted by law, we are not liable for:

• Any loss arising from a booking made via the Platform (including cancellations, damage, dissatisfaction or dispute between Advertiser and Hirer).
• The accuracy of Advertiser-supplied content.
• Loss of profits, revenue or goodwill.
• Downtime or delays caused by third-party service providers.

Our total liability to any Advertiser in any 12-month period is limited to the fees they have paid us in that period.

We may suspend or close an Advertiser account, or remove a listing, at any time if we believe a rule has been broken, if there is credible evidence of fraud, or if we are required to by law. Advertisers may close their account at any time; unused pre-paid periods are not refundable except as stated in section 4.

You keep the copyright in the photos and words you post. By posting them you grant us a non-exclusive, royalty-free licence to display, promote and back them up on the Platform for as long as your listing is live.

These Terms are governed by the laws of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the English courts.

General: info@greatbritishholiday.co.uk

Customer support: help@greatbritishholiday.co.uk

Advertiser support: owners@greatbritishholiday.co.uk